Shipping & Delivery:
We only deliver to Canadian addresses (no PO Boxes or freight companies) and details will be in your Shipment Confirmation.
We will make every effort to prepare and ship your order within two weeks. Please note that exceptions may apply during scheduled store closures, which will be communicated in advance.
Unless stated otherwise:
- We aim to deliver within 15-20 business days of confirming your order.
- Customized or Bulk items may take longer.
- If we can’t deliver on time, we’ll let you know. You can either wait or cancel for a full refund.
- We don’t deliver on weekends.
If your package needs a signature, delivery is complete when it’s signed for. If no signature is needed, delivery is complete when the carrier confirms the package was left at your address.
Delivery Issues:
If your delivery requires a signature, we’ll make two attempts to deliver your package. If no one is available, we may return the order. Delivery is considered complete when:
- The package arrives at the delivery address.
- Someone signs for it (if required).
If your order doesn’t require a signature and we can’t reach you, we’ll try to leave it in a secure, safe spot or with a neighbor (this is at the driver’s discretion). Signature-required packages that can’t be delivered will be returned to our warehouse.
General Returns:
You can return most items within 30 days of receiving your order (unless noted otherwise).
Partial Returns are subject to a restocking fee of $5.99.
In the case of a complete return of all items, the customer will be responsible for any applicable shipping charges.
Items must be:
- Unused, unworn, and in original condition.
- Returned with tags, labels, receipts, and original packaging.
Items not eligible for return:
- Custom products
- Underwear
- Shoes & Accessories
- Final Sale/Clearance items.
Items purchased using a discount code or during a site-wide promotion are not classified as final sale, unless marked as such within the SALE section. These are eligible for return in accordance with our standard return policy for full-priced items.
How to return:
You can return items:
By following return instructions provided below via your account :-
- Navigate to your account -> Select the “Orders” tab.
- Click on the “Refund” button under Actions.
- Choose the product to be returned and add the reason for return.
- If your item is defective, please attach pictures of the product for review.
- Click “Submit Request”.
Your request will then be submitted to us for review and you will be notified regarding further updates.
Exchanges:
We do not offer exchanges at the moment. Eligible items can be returned and a new order can be placed.
Important: You’re responsible for what you include in your return. If you accidentally send unrelated items, we aren’t liable and may discard them.
Defective Items:
If your item is faulty or doesn’t match your order:
- Contact us via our support email or online contact form.
- Return the item using the normal return process.
- We’ll inspect it and let you know if you qualify for a refund/return.
If approved, you’ll be refunded within 1 month, including your shipping costs.
Refund Policy:
Refunds go back to your original payment method and include product cost and taxes (unless otherwise stated). Shipping and handling fees are not refundable unless the item was defective.