1. Welcome
Thanks for visiting www.gigglesandcharm.com.
By using our website, you agree to the following terms and conditions. These terms protect both your rights and ours by creating a legally binding agreement between you and us.
Please read these Terms carefully before using the Site, App, or placing an order. By continuing to browse, use, or order from our Site or App, you confirm that you accept these Terms and Conditions and our Privacy Policy. This includes important terms about warranties, liability limitations, and jurisdiction (Ontario law). If you disagree with any part of these Terms or our policies, please do not use the website or place any orders.
These Terms are between you and Kaizayn Group Inc., which operates through the name Giggles and Charm in Canada. We’re based in Toronto, Ontario and incorporated in Ontario.
Have questions? Visit our Contact Us page on the Site.
2. Using the Website
By using our website, you agree that:
- You’ll only make legitimate inquiries or orders.
- You won’t place false or fraudulent orders. If we suspect one, we may cancel it and notify the authorities.
- You’ll provide accurate and complete contact info so we can reach you if needed (see our Privacy Policy for how we use this).
- If you don’t give us the necessary info, we may not be able to fulfill your order.
- You won’t try to tamper with our systems or use the website to access others’ data.
- You won’t post anything that violates others’ rights or breaks the law.
- You confirm you’re at least 18 years old and legally allowed to make purchases.
We may set or update limits on how you use the website or restrict access entirely, at our discretion.
3. Ordering
No order is final until we’ve accepted it and sent you a Shipment Confirmation. If we don’t accept your order but you’ve already been charged, we’ll refund you.
To order, follow the steps on the Site, then click “Place Order.” You’ll get an email confirming we received it (Order Confirmation), but this doesn’t mean your order is accepted.
Acceptance happens only when:
- You receive a Shipment Confirmation email.
Only products listed in your Shipment Confirmation are included in the contract.
Please note:
- All receipts are digital—no printed versions are available.
4. Product Availability
All orders depend on product availability. If something you ordered is out of stock, we may suggest similar items. You can choose whether or not to accept them. If not, we’ll refund any payment made for those items.
5. Order Refusal or Website Changes
We may:
- Remove products from the website,
- Edit or update any content, or
- Decline any order—even after it’s confirmed.
We’re not responsible for losses caused by unavailable products or if we cancel/refuse orders.
6. Delivery
We only deliver to Canadian addresses (no PO Boxes or freight companies) and details will be in your Shipment Confirmation.
Unless stated otherwise:
- We aim to deliver within 15-20 business days of confirming your order.
- Customized or Bulk items may take longer.
- If we can’t deliver on time, we’ll let you know. You can either wait or cancel for a full refund.
- We don’t deliver on weekends.
If your package needs a signature, delivery is complete when it’s signed for. If no signature is needed, delivery is complete when the carrier confirms the package was left at your address.
7. Delivery Issues
If your delivery requires a signature, we’ll make two attempts to deliver your package. If no one is available, we may return the order. Delivery is considered complete when:
- The package arrives at the delivery address.
- Someone signs for it (if required).
If your order doesn’t require a signature and we can’t reach you, we’ll try to leave it in a secure, safe spot or with a neighbor (this is at the driver’s discretion). Signature-required packages that can’t be delivered will be returned to our warehouse.
8. Risk & Ownership
You take responsibility for the item once it’s delivered. Ownership officially transfers to you when:
- We’ve received full payment (including shipping fees), or
- The order is delivered—whichever comes later.
9. Prices & Payment
Prices are listed in Canadian Dollars and may change at any time. They don’t include shipping or sales taxes unless stated otherwise.
We do our best to keep prices accurate, but if we discover a pricing error in your order, we’ll contact you to confirm or cancel. If we can’t reach you, the order will be cancelled, and you’ll get a full refund if you’ve already paid.
Placing an Order:
To check out:
- Click your shopping bag.
- Review your cart.
- Choose “Log In” (to use your account) or “Proceed to Checkout” as a guest.
- Enter your delivery and payment details.
- Accept the Terms & Privacy Policy.
- Click “Place Order” to complete your purchase.
Payment Options:
You can pay with Visa, MasterCard, American Express, Discover.
- For credit/debit cards, we’ll check your card for available funds before charging.
All payments are securely processed using encryption.
10. Returns, Refunds & Exchanges
General Returns:
You can return most items within 30 days of receiving your order (unless noted otherwise).
Partial Returns are subject to a restocking fee of $5.99.
In the case of a complete return of all purchased items, the customer will be responsible for any applicable shipping charges.
Items must be:
- Unused, unworn, and in original condition.
- Returned with tags, labels, receipts, and original packaging.
Items not eligible for return:
- Custom products
- Underwear
- Shoes & Accessories
- Final Sale/Clearance items.
Items purchased using a discount code or during a site-wide promotion are not classified as final sale, unless marked as such within the SALE section. These are eligible for return in accordance with our standard return policy for full-priced items.
How to return:
You can return items:
By following return instructions provided under our “Shipping & Returns” page.
Exchanges:
We do not offer exchanges at the moment. Eligible items can be returned and a new order can be placed.
Important: You’re responsible for what you include in your return. If you accidentally send unrelated items, we aren’t liable and may discard them.
Defective Items:
If your item is faulty or doesn’t match your order:
- Contact us via our support email or online contact form.
- Return the item using the normal return process.
- We’ll inspect it and let you know if you qualify for a refund/return.
If approved, you’ll be refunded within 1 month, including your shipping costs.
Refund Policy:
Refunds go back to your original payment method and include product cost and taxes (unless otherwise stated). Shipping and handling are not refundable unless the item was defective.
11. Liability and Disclaimers
We do our best to keep the information on our website accurate and up to date, but sometimes there may be mistakes like typos or technical issues. We may make changes to the site, or the products shown at any time without notice. Some of the products featured might not be available in your area, and we can’t guarantee that everything on the site applies to your location.
You use the site at your own risk. Everything is provided “as is,” meaning we don’t offer any guarantees about the content, services, or functionality being accurate, reliable, or always available. We also don’t promise that the site/app will be free of bugs or interruptions.
If something goes wrong or you’re unhappy with the site, the best solution is to stop using it. If you download anything from the site, it’s at your own risk—and we’re not responsible for any damage that may result.
We’re also not responsible for the content on any websites we may link to. These links are just there for your convenience, and we don’t vouch for those sites or any products/services they offer.
To the extent allowed by law, we’re not liable for any damages (like lost profits, data, or business) that might come from using—or being unable to use—our site, even if we were warned about the possibility.
Some places don’t allow certain legal limitations, so parts of this section might not apply to you.
Lastly, because our site is online, and information can be affected by transmission errors, we can’t guarantee that everything will always be accurate or secure unless we say otherwise.
12. Intellectual Property
Everything you see on our website —like images, text, designs, and software—is owned by us or our partners and is protected by copyright, trademark, and other laws.
You’re allowed to use the site for personal use only. That means you can browse and interact with the content, but you can’t copy, sell, upload, or change anything for commercial purposes unless you get written permission from us.
The Giggles and Charm & Kaizayn Group Inc. name, logos, product names, and any branding on the website are legally protected trademarks and can’t be used without our permission. Just visiting the website doesn’t give you any rights to use that material.
We may make changes to the website including its features, content, or availability, at any time without notice. We can also limit or stop access as we see fit.
If you access our website or app from outside Canada, it’s your responsibility to follow the local laws. We can’t guarantee that our content will be legal or accessible everywhere.
13. Copyright and Trademark Infringement
If you believe something on our site or app is using your copyrighted work or trademark without permission, you can file a complaint. Here’s what you’ll need to include:
- Proof you can act on behalf of the copyright or trademark owner.
- A description of the work you believe has been used without permission.
- A link to where the content appears on our site or app.
- Your contact information (address, phone, and email).
- A statement that you believe, in good faith, the use isn’t authorized.
- A declaration under penalty of perjury that everything in your notice is true.
- Your physical or electronic signature.
You can send this information to our designated agent by email at: biz@gigglesandcharm.com, or reach out via contact form.
14. Indemnification
If you use our website or app in a way that causes problems—like breaking these rules or posting something that violates someone else’s rights—you agree to take responsibility. That means you’ll handle any claims, damages, or legal costs that come up, and you won’t hold Kaizayn Group Inc. Or Giggles and Charm or our team liable.
15. How We Communicate
When you use our website, we’ll mostly contact you electronically—through emails, texts, or notifications on the site. These messages are official and legally binding. By using our services, you agree that digital communication is fine for all notices and agreements between us.
16. Signing Up and Keeping Your Account Safe
To use some parts of our website, you’ll need to register and create an account. Make sure the info you give us is true and up to date.
You’ll also create a password, and it’s super important to keep it secret. You’re responsible for anything that happens under your account, so don’t share your password unless you trust someone to use your account.
If you ever think your password or account has been used without your permission, please let us know immediately. While we do our best to keep things secure, we can’t be held responsible if someone gets into your account because of how you manage your password.
17. What You Post and Share
If you post or send us content—like photos, comments, or articles—you give Kaizayn Group Inc. and Giggles and Charm permission to use it however we want, including promoting our site or brand. You also confirm that we have the right to share this content.
Please don’t post anything illegal, offensive, or that violates someone else’s rights—like copyrighted material without permission, private info, or harmful software.
We don’t review every single post, so we aren’t responsible for the accuracy or truthfulness of what users share. If you have a disagreement with another user, that’s between you two—we’re not involved.
We can remove any content we think is inappropriate without warning, and you won’t hold us accountable for that. Also, we don’t store your posts forever, so if something’s important to you, keep your own copy.
Finally, we welcome your ideas and suggestions! Just keep in mind that by sharing them, you aren’t creating any confidential relationship with us, and we aren’t obligated to use or compensate you for your ideas.
18. Notices
If you need to contact us, the best way is through our contact form. When we need to send you a notice, we’ll do it either by email or postal mail using the contact details you gave us when placing your order.
We’ll consider that you’ve received any notice immediately if it’s posted on our website, 24 hours after we send an email, or three days after we mail a letter. If we need to prove we sent you a letter, it’s enough to show it was properly addressed and stamped. For emails, we just need to prove it was sent to the email address you provided.
19. Binding Agreement & Assignment
These Terms, along with our Privacy Policy, are binding for both you and us — and also apply to our heirs, successors, and anyone who takes over these rights. They also protect Kaizayn Group Inc., Giggles and Charm, its affiliates, and everyone who works with us.
You can’t transfer or hand over your rights or responsibilities under these Terms without our written permission. But we can transfer or subcontract our rights or obligations whenever we want.
20. Events Beyond Our Control
Sometimes things happen that we just can’t control — like strikes, natural disasters, wars, or government actions. If any of these “Force Majeure” events happen, we won’t be responsible if your order is delayed or we can’t fulfill it.
We’ll pause our obligations during this time and get extra time to complete them. Of course, we’ll do our best to fix the situation or find a way to keep things moving despite the problem.
21. Waiver
If we don’t enforce a right or rule one time, that doesn’t mean we’ve given up on it forever. Even if we overlook a mistake once, that doesn’t mean we’ll ignore it if it happens again. Any waiver from us has to be clearly stated in writing to count.
22. Severability
If any part of these Terms or an order is found to be invalid or illegal by a court or authority, that part will be removed, but the rest of the Terms will still apply fully.
23. Entire Agreement
These Terms, plus any documents referenced here or on our website (like privacy policy and cookies policy), are the full agreement between us. They replace any previous agreements, whether spoken or written. Both you and we agree that when we made this deal, we didn’t rely on any promises or statements outside what’s written here.
24. Our Right to Update These Terms
We can change or update these Terms whenever we need to. The Terms and Kaizayn Group Inc./Giggles and Charm policies that apply to you are the ones in effect at the time you place an order or use our website. By continuing to use the website after we post updates to the Terms, you’re agreeing to those changes from that point forward.
25. Governing Law and Dispute Resolution
If any disputes come up related to these Terms, Privacy Policy, Cookies Policy use of the website, or products and services we offer, they’ll be handled under the laws of Ontario, Canada, without considering conflict of law rules. Any legal action must be brought to the courts in Toronto, Ontario, and you agree that these courts have exclusive jurisdiction. Please note, Kaizayn Group Inc. & Giggles and Charm doesn’t guarantee that the website can be legally accessed or content legally downloaded from all locations.
Also, if you have any claims related to the website, or these Terms, you must file them within one year after the issue arises—otherwise, they can’t be brought up later.
26. Miscellaneous
By using our website, you agree that your electronic signature counts as your acceptance of these Terms and consent to receive communications electronically. If you want to change how we communicate with you, you can contact us via the “Contact Us” page on our website.
You can only export or use the app according to Canadian law and other relevant laws. You must not use the app in countries embargoed by Canada or listed as terrorist-supporting, and you confirm you are not located in such countries. Also, you agree not to use the website for prohibited activities.
27. Language
These Terms and related documents have been drafted in English by mutual agreement. If there is a version in another language and it conflicts with the English version, the English version will prevail.
28. Questions and Feedback
We’re happy to hear from you! If you have any questions or feedback, please reach out to us through the contact details on our “Contact Us” page.
Last updated: June 24, 2025